The Translator's Guide to the Industry
  • Main
  • Table of Contents
    • Chapter 1 – SETTING UP YOUR BUSINESS
      • TOOLS
      • LANGUAGE PROFESSIONALS AND EMPLOYMENT
      • ORGANIZING YOUR BUSINESS
    • CHAPTER 2 – PROFESSIONALISM
      • SYSTEMATIC PROCESS
      • STEPS OF THE TRANSLATION PROCESS
      • STEPS OF THE INTERPRETING PROCESS
      • RESPONSIBILITY FOR QUALITY OF WORK AND DATA MANAGEMENT
      • JUSTIFYING AND EXPLAINING YOUR DECISIONS
    • CHAPTER 3 – BRAND AND REPUTATION
      • BRAND MANAGEMENT
      • UNDERSTANDING THE CLIENT’S POINT OF VIEW
      • TIME MANAGEMENT
    • CHAPTER 4 – MARKETING AND CLIENT ACQUISITION
      • KNOW THE BASICS
      • MARKETING
      • CLIENT ACQUISITION
    • CHAPTER 5 – NETWORKING
      • COLLEAGUE NETWORKS
      • SOCIAL MEDIA
    • CHAPTER 6 – CLIENTS
      • DIRECT END CLIENTS
      • COLLEAGUES AS CLIENTS 
      • REFERENCES
    • CHAPTER 7 – PROFITABILITY IS THE KEY
      • RATES AND PROFITABILITY
      • PRICE LEVEL
      • PRICE IMAGE
      • ADVANCE PAYMENT
      • PRO BONO
    • CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS
      • ORDER NEGOTIATION PROCESS
      • OFFER AND COUNTER-OFFER
      • COMPLAINTS
      • IF THE CUSTOMER DOES NOT PAY
    • CHAPTER 9 – AGREEMENT
      • CONTRACT FROM A QUOTE
      • ORAL CONTRACT
      • CONTRACT VIA EMAIL CORRESPONDENCE
      • FRAMEWORK AGREEMENTS AND STANDARD TERMS
      • ORDER CONFIRMATION / PURCHASE ORDER
      • DISPUTES
      • CHANGES AND AMENDMENTS TO CONTRACTS
      • UNFAIR TERMS
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Etusivu | The Translator’s Guide to the Industry | CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS

CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS

INTRODUCTION

This chapter discusses eventual problematic situations. What is the best way to prepare to prevent difficult situations? How do you resolve problems decisively and politely while maintaining good customers relations?

Order negotiation process
Order and counter-offer
Complaints
If the customer does not pay

  • Luku 1 – toiminnan aloittaminen
  • CHAPTER 2 – PROFESSIONALISM
  • CHAPTER 3 – BRAND AND REPUTATION
  • CHAPTER 4 – MARKETING AND CLIENT ACQUISITION
  • CHAPTER 5 – NETWORKING
  • CHAPTER 6 – CLIENTS
  • CHAPTER 7 – PROFITABILITY IS THE KEY
  • CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS
  • CHAPTER 9 – AGREEMENT
Etusivu | The Translator’s Guide to the Industry | CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS
  • Luku 1 – toiminnan aloittaminen
  • CHAPTER 2 – PROFESSIONALISM
  • CHAPTER 3 – BRAND AND REPUTATION
  • CHAPTER 4 – MARKETING AND CLIENT ACQUISITION
  • CHAPTER 5 – NETWORKING
  • CHAPTER 6 – CLIENTS
  • CHAPTER 7 – PROFITABILITY IS THE KEY
  • CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS
  • CHAPTER 9 – AGREEMENT
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