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Etusivu | The Translator’s Guide to the Industry | CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS

CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS

INTRODUCTION

This chapter discusses eventual problematic situations. What is the best way to prepare to prevent difficult situations? How do you resolve problems decisively and politely while maintaining good customers relations?

Order negotiation process
Order and counter-offer
Complaints
If the customer does not pay

kaantaja_i_luku1_luku6

Luku 1 – toiminnan aloittaminen
CHAPTER 2 – PROFESSIONALISM
CHAPTER 3 – BRAND AND REPUTATION
CHAPTER 4 – MARKETING AND CLIENT ACQUISITION
CHAPTER 5 – NETWORKING
CHAPTER 6 – CLIENTS
CHAPTER 7 – PROFITABILITY IS THE KEY
CHAPTER 8 – PREVENTING AND MANAGING DIFFICULT SITUATIONS
CHAPTER 9 – AGREEMENT

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