Contracts may seem intimidating, but it is a good practice to agree upon terms and conditions in advance and preferably in writing. Contracts prevent unnecessary conflicts with the customer and ensure you’ve got everything covered. In most countries, there’s a freedom of contract between companies. It means  two companies may negotiate and conclude any kind of mutual agreement freely, as long as it is not against the law or good practice. 


Contracts bind companies more strongly than private individuals, who are thought to be in a weaker position when entering into a contract with a company. Consumer protection legislation does not apply to contracts between companies.

Contract law is a very broad area and open to a lot of interpretation, so be prepared and educate yourself about it. The points we make below are for guidance only. In contractual matters, it is also good to remember to use the advisory and legal services offered by professional organizations.