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INTRODUCTION<\/h2>\n<\/div>\n<\/div>\n
\n
\n

This chapter discusses eventual problematic situations. What is the best way to prepare to prevent difficult situations? How do you resolve problems decisively and politely while maintaining good customers relations?<\/span><\/p>\n

Order negotiation process<\/a>
\nOrder and counter-offer<\/a>
\nComplaints<\/a>
\nIf the customer does not pay<\/a><\/p>\n<\/div>\n<\/div>\n

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